Consultation Tracker

Measuring Up Customer Satisfaction Survey 2009/10

Bournemouth Borough Council Start Date: Wednesday 7 January 2009
End Date: Wednesday 30 September 2009
Area (Wards): Bournemouth Wide
Method: Telephone Survey
Service Area: Cleansing & Waste • Housing • Roads, Travel and Transport
Status: Continuous
Organisation: Bournemouth Borough Council
Contact Name: Marie Fox
Contact Phone: 01202 454869
Contact Email: marie.fox@bournemouth.gov.uk

About this Consultation

In 2009/10 the Customer Satisfaction Monitoring Programme, Measuring Up will include 300 interviews per quarter across six key high volume services:

Refuse
Recycling
Street Cleansing
Benefits*
Technical Services Contact Centre
Housing Landlord

Surveys are conducted by telephone. Those interviewed are selected from service user databases.

*The Benefits survey is carried out during November and December only each year.

Results

Measuring Up Q1 2009/10 results

Measuring Up Q2 2009/10 results

Measuring Up Q3 2009/10 results

Measuring Up Q4 2009/10 results

pdf Measuring Up quarter 1 2009-10 (.pdf) (67 KB)
pdf Measuring Up quarter 2 2009-10 (.pdf) (78 KB)
pdf Measuring Up quarter 3 2009-10 (.pdf) (98 KB)
pdf Measuring Up quarter 4 2009-10 (.pdf) (82 KB)

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Permalink: http://www.bournemouth2026.org.uk/measuringup0910

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