Consultation Tracker

Carers – National Public Satisfaction Survey

Bournemouth Borough Council Start Date: Tuesday 1 December 2009
End Date: Monday 4 January 2010
Area (Wards): Bournemouth Wide
Method: Postal Survey • Telephone Survey • Web Survey
Service Area: Health • Social Services (Adult)
Status: Past Past
Organisation: Bournemouth Borough Council
Contact Name: Elizabeth Elwick
Contact Phone: 01202 458728
Contact Email: elizabeth.elwick@bournemouth.gov.uk

About this Consultation

This survey has been developed due to a need to learn more about whether or not services received by carers are helping them in their caring role and their life outside of caring, and also their perception of services provided to the cared for person.

Very little is known as to whether or not these services have improved carers' ability to care and live a life outside this role. The need to take into account the impact on carers of the provision and quality of services provided to service users is also important. Carers are a key and important policy area within the Department of Health (DH) and the Care Quality Commission (CQC). The survey aims to collect information about carers' experiences of social care services and support, and the survey will feed into monitoring of the impact of the national carers strategy.

The majority of questionnaires went to carers who live in Bournemouth. However, there were a small number who care for people living in Bournemouth but who live outside of Bournemouth themselves.

All carers on the carers database were made aware of the survey through the carers news letter.

The survey was postal with the opportunity for recipients to complete the survey on-line, over the phone or return the questionnaire by post. Large print and BEM questionnaires were available.

Permalink: http://www.bournemouth2026.org.uk/carerssatisfactionsurvey

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