Partner Directory

Department for Work and Pensions


Address	20 - 28 Cotlands Road, Bournemouth
Postcode	BH1 3RS View Map (opens a new window)
Partner Type	Public Sector •
Life Events	Young Adults 16-25 • Employment • Retiring • Older People 65+
What we do	The Benefits Agency employs 404 staff in Dorset District, 246 of them in Bournemouth. We are proud to have attained IIP status and we actively encourage our staff to study for NVQ's. Five members of staff have recently completed their NVQ's, with another eleven working towards qualifications in Management, Administration, Customer Services and Information Technology. Our District Manager is a member of the chartered institute of personnel and development. We survey a proportion of our customers at least quarterly, actively seeking comments about the quality of our services and, where we can, adopting the suggestions made by members of the public. We aim to tackle some of the issues leading to poverty by promoting the take-up of appropriate social security benefits. We are currently giving particular emphasis to claims for Attendance Allowance, Disability Living Allowance, and the Minimum Income Guarantee (Income Support for Pensioners). By providing appropriate training and developmental opportun
Contribution to Partnership	The Benefits Agency is part of the Department of Social Security. We provide an important service not just to the residents of Bournemouth but to millions of people and families throughout Great Britain and abroad. We pay social security benefits based on a person's individual circumstances, following the rules set down by Parliament. We are helping to create a modern social security service, and our aim is to pay the right money to the right person at the right time whenever benefit is needed. Equally, by working closely with The Employment Service, we encourage independence from benefits. We promote and support the search for work, for those who are able to work. Our main office is at 20-28 Cotlands Road, Bournemouth, BH1 3RS. We are open from 08.30 to 15.30 Monday, Tuesday, Thursday and Friday, and from 09.30 to 15.30 on Wednesday. Our telephone number is 01202 446000.